Every order placed on RAIDZONE Market is covered by buyer protection. This guide explains exactly what that means — what scenarios are covered, how to open a dispute, what the resolution process looks like, and when you can expect a refund.
The Core Promise
When you pay for an item on RAIDZONE Market, your money is held in escrow — it doesn't go to the seller until you confirm the order is complete. If delivery fails, you can dispute and get your money back. The seller only gets paid when you're satisfied.
What's Covered
Covered
- Item not delivered within the listed timeframe
- Wrong item or quantity delivered
- Item delivered in worse condition than described
- Seller becomes unresponsive after payment
- Delivery method doesn't match the listing
- Seller requests off-platform payment
Not Covered
- Buyer's change of mind after delivery
- In-game account bans caused by buyer's own actions
- Disputes opened after the 72-hour window closes
- Orders where buyer moved communication off-platform
- Items consumed or used before a dispute is opened
The Dispute Process — Step by Step
1. Delivery window passes without completion
If the seller hasn't delivered within their stated timeframe, you can open a dispute from your order page. The "Open Dispute" button becomes available after the delivery deadline.
2. Submit your dispute
Describe what happened and attach any relevant evidence — screenshots of the order chat, delivery instructions that weren't followed, or proof that the wrong item was delivered. The more specific your evidence, the faster the review.
3. Seller has 24 hours to respond
The seller is notified and given 24 hours to respond in the dispute thread. They can provide counter-evidence, offer a resolution, or accept responsibility. If they don't respond, the dispute is escalated automatically.
4. RAIDZONE Market reviews the case
Our trust team reviews the order chat, delivery evidence, and both parties' statements. We have access to the full order history. Most disputes are resolved within 24 hours of escalation.
5. Resolution
If the dispute is found in your favour, funds are returned to your original payment method. If found in the seller's favour, payment is released to the seller. Both parties are notified of the decision via email and in-app notification.
How Long Does a Refund Take?
Once a dispute is resolved in the buyer's favour:
- RAIDZONE Market wallet credit — Instant. Available immediately for your next purchase.
- Original payment method — 3–7 business days depending on your bank or payment provider.
- UPI payments — Typically 2–3 business days.
- Crypto payments — 1–2 business days (conversion via our payment processor).
The Dispute Window
You have 72 hours after the order's listed delivery deadline to open a dispute. After this window closes, the payment is automatically released to the seller and the order is marked complete.
What Counts as Evidence?
Strong disputes have clear evidence. Here's what helps:
- Screenshots of the order chat — Showing what was agreed, what delivery instructions were given, and any communication breakdowns
- Screenshots of your in-game inventory — Before and after delivery, showing the item didn't arrive or arrived in wrong quantity
- Timestamps — Screenshots with visible system time if the delivery window is the core issue
- The listing description — If the item didn't match what was advertised, a screenshot of the original listing is useful
Tips for Avoiding Disputes
Most disputes happen because of communication breakdowns. These steps prevent most issues:
- Read the listing carefully before buying — Check delivery method, estimated time, and item specifications
- Follow seller instructions exactly — In-game delivery often requires you to be at a specific location or available at a specific time
- Communicate through the order chat — Keep all communication on-platform so it's part of the order record
- Confirm receipt immediately — Once you've received your item, mark the order complete promptly
Shop with Confidence
Every order is protected by buyer protection. Verified sellers, escrow payments, and a real dispute team.
Browse All Products →Seller Accountability
Sellers on RAIDZONE Market have skin in the game. Disputes filed against them affect their seller score and eligibility to continue operating on the platform. Sellers with a pattern of failed deliveries or disputes are reviewed by our seller trust team and may be suspended. Verified seller status requires passing identity checks and maintaining a clean delivery record.
Buyer Protection Applies to Every Game We Support
Everything above — the escrow model, the dispute process, the 72-hour window — applies identically no matter which game you're buying for. Here's what to check per game:
- Arc Raiders Items Guide — what to buy first, and what "Verified Sellers" means for gear trades
- Best Arc Raiders Blueprints to Buy — blueprint trades are instant and non-reversible, so seller trust matters more here
- How to Buy Arc Raiders Coins Safely — red flags to watch for on coin listings specifically
- CS2 Rank Boost Guide — what a legitimate boost service looks like vs. an account-credential request
- Delta Force Tekniq Alloy Guide — buy vs. farm, and what to check on an Alloy listing
Final Thoughts
Buyer protection isn't a fallback — it's the structural guarantee that makes the marketplace safe to use. The escrow model means you're never at risk of paying and getting nothing. If something goes wrong, the dispute process gives you a clear, documented path to resolution. If it goes right (which it does the vast majority of the time), you confirm and the seller gets paid. Everyone wins.