How can we help?
Find answers to common questions about orders, payments, and delivery.
Orders & Delivery
How quickly do I receive my order?
Delivery time varies by seller and listing. Where a seller states a delivery time, it's shown on the listing as seller-stated. Boosting and account orders require seller coordination and may take longer — check the listing for expected delivery time.
Where do I track my orders?
Go to Account → Orders to see the status of every purchase, including delivery confirmations and seller messages.
Can I cancel an order?
Orders can be cancelled before the seller marks them as delivered. Once delivery is confirmed, use the dispute process below if there's a problem.
Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and regional payment methods depending on your location. All listings are priced in USD.
My payment failed but money was deducted. What do I do?
This typically resolves within 3–5 business days as an automatic refund from your bank or payment provider. If it hasn't resolved, contact support with your order reference.
Does RAIDZONE hold my payment until delivery?
RAIDZONE does not currently operate an escrow account that holds funds for individual orders. Your payment is processed securely by our payment providers when checkout is completed. If there's a problem with your order, you can open a dispute before your Buyer Protection window closes, and eligible issues are resolved through our refund process.
Disputes
I didn't receive what I paid for. What now?
Open a dispute from your order page within your Buyer Protection window — 3 days after you confirm delivery, or 5 days after you confirm delivery for game account purchases (this window starts when you confirm delivery, not when the seller marks it delivered). The seller is notified and asked to respond — our team steps in if it isn't resolved between you. Once that window passes, the order automatically completes and a dispute can no longer be opened through this process. Boosting orders are the exception: they're handled through the separate Boost Request system, not this dispute process — contact support directly if there's a problem with one.
How long does a dispute take?
Most disputes are resolved within a few days once both sides have responded. You can track status and messages directly on the order page.
Account
I forgot my password. How do I reset it?
Click "Forgot password?" on the login page, enter your email, and we'll send a reset link.
How do I become a seller?
Click "Become a Seller" from the homepage or your account menu to set up a seller profile and start listing.
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Still need help?
Send us a message and include your order ID if you have one.