Where's my order?

Enter your Order ID below to view its live status, check delivery progress, and communicate securely with your verified seller.

Already signed in? View all your orders →

Understanding Order Statuses

Every transaction on RAIDZONE Market is protected by our secure escrow system. To give you full transparency into the buying process, your order will transition through several strict statuses from checkout to completion.

Pending Payment

You have initiated checkout, but our payment processor is still confirming the transaction. This usually takes only seconds. If it stays here for longer, your bank may have blocked the charge.

Seller Accepted

Your payment was successful and your money is now locked in secure escrow. The seller has been notified, accepted the order, and is currently preparing delivery.

Delivered

The seller has formally indicated they have transferred the item, currency, or account details to you. You must now review the delivery and confirm it to release the escrow funds.

Confirmed

You verified that everything was received exactly as described and clicked confirm. The escrow funds have been successfully released to the seller. The transaction is complete.

Disputed

You flagged an issue with the delivery. The escrow timer is frozen, and the funds are held securely while our Trust & Safety team investigates the chat logs and evidence.

Cancelled

The order was terminated before delivery was completed. A full refund has been automatically issued to your original payment method and will appear within 3–5 business days.

Order Tracking FAQ

How do I find my Order ID? ▼
Your Order ID is a unique alphanumeric string (e.g., A1B2C3D4) that was emailed to you immediately after your purchase was authorized. If you created an account, you can easily find it under the Orders tab in your dashboard.
How does Escrow Protection work during an order? ▼
When you pay for an item, RAIDZONE Market holds your money in a secure, neutral account. The seller is notified to deliver the product, but they do not receive a single cent until your order status changes to Confirmed. This ensures you always receive exactly what you paid for. Read our How It Works guide for more details.
My order says Delivered but I don't have it? ▼
If a seller maliciously or accidentally marks an order as Delivered but you haven't received it, you are still protected. Immediately log into your dashboard and click "Open Dispute" on that specific order. This stops the escrow timer from auto-completing and prevents the seller from withdrawing the funds until our team investigates.
What happens if an order is Cancelled? ▼
If an order is cancelled—either requested by you before delivery starts, or cancelled by the seller because they cannot fulfill it—you will receive a full refund. Our system issues the refund instantly, though standard banking times mean it may take 3–5 business days to appear on your statement. Check our Refund Policy.

Last updated: July 2026

Ready to Trade with Confidence?

Join gamers worldwide who buy and sell game accounts, currency, items, and boosting services through RAIDZONE Market's secure marketplace.

Browse Marketplace Become a Seller