Legal

Shipping & Delivery Policy

Last updated: October 2026

RAIDZONE Market is a digital-only marketplace. We do not ship, store, or handle any physical goods. This policy explains how digital products are delivered to you after purchase.

1. Digital Products Only

All products sold on RAIDZONE Market are digital in nature:

  • Game currency
  • In-game items
  • Game accounts
  • Boosting services

No physical shipping, handling, or courier services are involved at any stage.

2. Delivery Methods

Orders are delivered by the seller of the listing, not by RAIDZONE Market. Where the seller sets one, the listing shows its delivery method, for example manual in-game trade or code / account transfer. Delivery is coordinated securely through the order chat.

Nothing on RAIDZONE Market is delivered automatically.

3. Delivery Times

Delivery time varies by seller and listing. Every listing has a Delivery line. Where the seller states a time, it is shown there and labelled seller-stated: it is the seller's own estimate, not a time measured or guaranteed by RAIDZONE Market. Boosting and account orders require seller coordination and may take longer. Check the listing for the expected delivery time before you buy.

4. Order Tracking

You can view the status of all your orders at any time by logging into your account and visiting the My Orders page, including delivery confirmations and seller messages. If you checked out without an account, use Order Tracking with your Order ID and the email used at checkout. A confirmation email with order details is also sent to your email address.

5. Delayed or Failed Delivery

If your order has not been delivered within the delivery time shown on the listing:

  • Check the order chat on your order page for messages from the seller
  • Contact our support team at [email protected] with your order ID
  • Open a dispute from your order page

Orders can be cancelled before the seller marks them as delivered. Where an order is not delivered as described and is eligible under our Refund Policy, the refund follows the 1–3 business day processing time described there.

6. Buyer Responsibilities

To ensure successful delivery, you are responsible for:

  • Giving the seller the delivery details they ask for, accurately
  • Providing an accurate and accessible email address
  • Ensuring your account is in good standing
  • Replying in the order chat when the seller needs to coordinate delivery
  • Confirming delivery once you have received your order
  • Contacting support promptly if delivery does not occur as expected

RAIDZONE Market is not responsible for delivery failures caused by incorrect delivery details or email addresses, or by not following the seller's delivery instructions.

7. Grievance Officer

If your delivery issue remains unresolved, you may escalate to:

  • Name: Shubham Negi (Grievance Officer)
  • Email: [email protected]
  • Address: Kh No. 57/7, C Block, Near Shahi Mandir, Pradhan Enclave, Salempur Majra, Burari, Delhi – 110084, India

Customers may submit complaints through the Contact page. If a dispute arises regarding an order, buyers and sellers should follow the Dispute Resolution process described in our Legal Center. Initial acknowledgement within 48 business hours. We aim to resolve delivery-related grievances within 7–10 business days.

8. Contact

For delivery-related questions or issues, contact our support team:

RAIDZONE Market · Kh No. 57/7, C Block, Near Shahi Mandir, Pradhan Enclave, Salempur Majra, Burari, Delhi – 110084, India