1. TERMS OF SERVICE
Acceptance of Terms
By accessing RAIDZONE Market, you agree to these Terms and all applicable policies. If you do not agree, you must discontinue use of the platform.
Eligibility
You must be:
- At least 18 years old; or
- Have permission from a parent or legal guardian.
Account Responsibility
Users are responsible for:
- Maintaining account security
- Protecting login credentials
- Activities performed through their account
Platform Services
RAIDZONE Market provides a platform that facilitates transactions involving digital products and services. We reserve the right to modify, suspend, or discontinue services at any time.
2. PRIVACY POLICY
Information We Collect
We may collect:
- Name
- Email address
- IP address
- Device information
- Payment-related information
- Usage analytics
How We Use Information
Information may be used for:
- Order processing
- Fraud prevention
- Customer support
- Service improvements
- Security monitoring
Data Protection
Reasonable measures are implemented to protect user information. However, no internet transmission can be guaranteed completely secure.
Third-Party Services
We may utilize third-party providers for:
- Payment processing
- Analytics
- Hosting
- Customer support
These providers maintain their own privacy policies.
3. COOKIE POLICY
What Are Cookies?
Cookies are small files stored on your device to improve website functionality and user experience.
Types of Cookies
- Essential Cookies: Required for platform operation.
- Analytics Cookies: Help understand user behavior and improve services.
- Functional Cookies: Store preferences and settings.
- Marketing Cookies: May be used for promotions and advertising.
Cookie Management
Users may disable cookies through browser settings, although some features may become unavailable.
4. REFUND POLICY
Eligible Refund Situations
Refunds may be approved when:
- An item is not delivered
- Incorrect items are delivered
- Seller cannot complete delivery
- Product is defective or unusable
Non-Refundable Situations
Refunds are generally not available for:
- Change of mind
- Buyer error
- Already consumed or redeemed products
- Product descriptions that were clearly disclosed
- External game account actions or bans
- Fraudulent or abusive dispute claims
Processing Time
Approved refunds are typically processed within 1–3 business days. Additional delays may occur depending on payment providers.
5. SELLER AGREEMENT
Seller Requirements
Sellers must:
- Provide accurate information
- Deliver products as described
- Maintain sufficient inventory
- Respond to customer inquiries
Seller Responsibility
Sellers remain fully responsible for:
- Product ownership
- Product legality
- Product delivery
- Customer obligations
Marketplace Fees
RAIDZONE Market may charge commissions, service fees, or transaction fees. Applicable fees may be modified periodically.
6. MARKETPLACE RULES
Honest Trading
All users must conduct transactions honestly and fairly.
Listing Standards
Listings must:
- Be accurate
- Include clear descriptions
- Avoid misleading information
Communication Standards
Users must not:
- Harass others
- Threaten staff
- Send spam
- Abuse support systems
Off-Platform Transactions
RAIDZONE Market is not responsible for transactions conducted outside the platform.
7. DISPUTE RESOLUTION POLICY
Opening a Dispute
Disputes may be opened for:
- Non-delivery
- Incorrect delivery
- Misrepresentation
- Transaction issues
Timing — Buyer Protection Window
This window starts when the buyer confirms delivery of an order — not when the seller marks it delivered. Disputes must be opened within 3 days of that confirmation for most orders, or 5 days for game account purchases. If the buyer never confirms delivery, this window does not start. If no qualifying dispute is opened during the applicable window, the order automatically completes and is treated as completed under this policy — a dispute can no longer be opened through this process after that point. Boosting orders are handled through the separate Boost Request system, not this dispute process.
Evidence
Users may be asked to provide:
- Screenshots
- Delivery proof
- Chat logs
- Transaction records
Resolution Outcomes
Possible outcomes include:
- Full refund
- Partial refund
- Replacement delivery
- Seller compensation
- Dispute denial
Final Decision
RAIDZONE Market's decision after investigation shall be final.
8. ACCEPTABLE USE POLICY
Users may not:
- Commit fraud
- Distribute malware
- Access systems without authorization
- Use stolen payment methods
- Abuse platform functionality
- Manipulate reviews
- Attempt chargeback fraud
Violations may result in suspension or termination.
9. KYC & SELLER VERIFICATION POLICY
Verification Requirements
RAIDZONE Market may request:
- Government-issued ID
- Business documents
- Proof of address
- Additional verification information
Purpose
Verification helps:
- Prevent fraud
- Improve trust
- Maintain platform integrity
- Meet compliance obligations
Verification Status
Verification may be:
- Approved
- Limited
- Pending additional review
- Rejected
10. DMCA POLICY
Copyright Complaints
If you believe content infringes your copyright, send a notice containing:
- Identification of copyrighted work
- Identification of allegedly infringing content
- Contact information
- Statement of good faith belief
- Authorized signature
Counter Notices
Users may submit counter-notifications if content was removed in error.
Repeat Infringers
Accounts repeatedly violating copyrights may be suspended or terminated.
12. PROHIBITED ACTIVITIES
Users may not:
- Sell stolen accounts
- Use stolen payment methods
- Engage in phishing
- Commit fraud
- Distribute malware
- Violate intellectual property rights
- Abuse refund systems
- Manipulate marketplace systems
13. LIMITATION OF LIABILITY
RAIDZONE Market is provided on an "as-is" and "as-available" basis. To the maximum extent permitted by law, RAIDZONE Market shall not be liable for:
- Loss of profits
- Business interruption
- Data loss
- Third-party platform actions
- Game developer enforcement actions
- Indirect or consequential damages
14. ACCOUNT SUSPENSION
RAIDZONE Market may suspend or terminate accounts for:
- Fraud
- Repeated disputes
- Policy violations
- Delivery failures
- Abuse of platform systems
- Security concerns
15. CHANGES TO POLICIES
RAIDZONE Market reserves the right to modify these policies at any time. Continued use of the platform after updates constitutes acceptance of revised terms.
15. GRIEVANCE OFFICER
In compliance with Indian information technology laws:
- Name: Shubham Negi
- Designation: Grievance Officer
- Email: [email protected]
- Address: Kh No. 57/7, C Block, Near Shahi Mandir, Pradhan Enclave, Salempur Majra, Burari, Delhi – 110084, India
Customers may submit complaints through the Contact page. If a dispute arises regarding an order, buyers and sellers should follow the Dispute Resolution process above. Initial acknowledgement within 48 business hours. We aim to resolve grievances within 7–10 business days.
16. CONTACT INFORMATION
RAIDZONE Market
- Website: https://raidzonemarket.com
- Support Email: [email protected]
- Legal: [email protected]
- Address: Kh No. 57/7, C Block, Near Shahi Mandir, Pradhan Enclave, Salempur Majra, Burari, Delhi – 110084, India